Frequently Asked Questions

Can I purchase tickets from the ticket booth?

Tickets can be purchased online at only. The on-site ticket booth and alternate in-person outlets will not be selling tickets this year.

Can I get a refund?

There are no refunds at all after the ticketed time slot has passed.
If you have an issue before the ticket date, please email and we will do our best to accommodate your request.

Do I have to print my ticket or can I just show my phone?

We can scan either paper or phones, please turn up the brightness on your phone before you get to the ticket taker.

Can I change the day/time after purchasing my ticket?

You can reschedule by returning to our website Scroll to the “purchase tickets button” and continue until you are at the screen that shows your options for purchase. There is a question mark located in the upper right corner. When you tap it another drop down screen will appear. Tap print or reschedule tickets. This will take you to a screen that asks for your information. Once you have entered your info, your tickets will appear and be ready to change. If you have any other questions or need more assistance, please let us know.

What if the rest of my group is in a different time slot? Can I use my ticket early or late?

Tickets will be valid only for the designated date and time slot on the ticket. Entry to the attraction queue will be limited to valid ticketed groups for the current time slot. Don’t panic if you are running late though, we will allow late arrivals in after their time slot, but no early birds in before their time slot.

For instance, If you have tickets for the 8pm-8:30pm time slot, you can enter the attraction queue after 8pm but before closing. If your friends couldn’t get 8pm tickets before they sold out and they bought 9pm tickets, you can all go in together at 9pm.

Why does it only let me buy one ticket?

That usually happens when there is only one ticket left in the time slot. The drop down box on the purchase tickets page shows selectable options up to 20 tickets. If it is showing less than 20, it means there are just that many tickets left.

What are your hours this year?

Our first time slot for entry into the Haunted Forest will start at 7pm all nights and our final timeslot for the evening will start at 10:30 pm Sundays through Thursdays, and start at 11:30 pm Fridays and Saturdays.

What are the time slots for child pricing?

Child (11 and under) tickets will only be for the first three time slots of each night, 7:00, 7:30 and 8:00. They will need to bring their student IDs showing 6th grade and under. Kids can come later but the child price won’t be available.

What is the max number of tickets or group size allowed?

The tickets are limited to 20 tickets per purchase and you can buy more in another purchase if you need to. If some are buying their tickets separately, remember to choose the same time slot. If a time slot fills before all have purchased, you should be able to change your times online so that all can be together. Your group can be any size but we can’t allow any more than 8 people at a time going through the Forest together.

Can we come and hang out in the Midway? Will there be food vendors?

The Midway, Entertainment, Food Concessions, Pumpkins, Hobbwear, Photo and Curiosity Shop will be open as usual this year. You do not need a ticket to enjoy the concession area.

Do I need to buy a ticket for myself if I’m not going through the forest, but my kids are?

You do not need a ticket to enjoy the food area while waiting for your kids or other group members to go through the forest.

Will the Pumpkin patch be open this year?

Unfortunately, the Weekend Pumpkin Patch will not be able to take place this year. We are working on being able to have families come for WEEKDAY Group Tours in a timed, distanced, and safe way. Go to for all the details and tickets. Have fun!

I purchased tickets for my 4 teenagers, can I drop them off or would I have to stay with them?

Please be advised, parents are responsible for the actions of their minor children while at The Grove. That being said, we do not require children be accompanied by an adult going through the forest.

My parents bought the ticket do they have to come with me to show ID?

We will allow entry if you copy the below and fill in the blanks, then email a picture of the authorization to or send the completed form / handwritten note that includes the following and a picture of the cardholder’s ID with the ticket user.

I ____________________________ (your name), authorize the purchase of the ticket for

____________________ (ticket users name)

on my debit/credit card ending with _________ (the last four numbers on the card).

______________________________________ (your signature) _________________ (Date)

Are children allowed to wear costumes?

We love little monsters in training and only allow kids 10 and under to dress up so that guests aren’t able to pretend they are Hobb Ghouls. We let everyone dress up on Halloween night.

Are you offering group discounts?

Group discounts are only available for large groups of 50 or more, and must be prearranged and prepaid through the Hobb’s office. Please email to arrange a group visit.

Are there any Military discounts?

Active duty military can receive a 50% discount on up to two tickets IN PERSON ONLY at the will call window with ID. This does NOT apply to tickets purchased online. We love and support our military so we save a little room to squeeze in some onsite military tickets for the current night/time slot.

For all other questions;
Send an email to